IT Support Specialist

2 days ago


San Antonio, Texas, United States Gavin de Becker & Associates Full time
About Gavin de Becker & Associates

Gavin de Becker & Associates (GDBA) is a dynamic security firm that innovates threat assessment and public figure protection. Our mission is to protect and enhance the lives of those we serve.

Job Title: IT Support Specialist

We are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.

Responsibilities
  • Provide efficient and timely first and second-level support to users.
  • Continuously assess Helpdesk, Systems, Processes, and training for efficiency and improvements.
  • Identify trends with trouble tickets and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
  • Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
Requirements
  • 5 years of helpdesk experience supporting a broad range of technology, including IT infrastructure, networks, applications, security, and technical support.
  • Extensive customer service experience.
  • Expertise with managing helpdesk ticketing solutions.
  • Experience with software implementation and patch management.
  • Extensive technical experience to troubleshoot individual components of a computer.
Desired Qualifications
  • Experience with creating knowledge base and documentation.
  • Experience with audio-visual solutions, including projectors, mixers, online meeting solutions, and PowerPoint.
  • Strong customer service background, with the ability to interface with internal end-users and clients.
Benefits
  • Base compensation ranges from $60-$70k (commensurate with experience).
  • Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.
  • Gym and massage allowances, as well as corporate discount memberships.
  • Nicotine-free workforce.


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