IT Support Specialist
2 days ago
Gavin de Becker & Associates (GDBA) is a dynamic security firm that innovates threat assessment and public figure protection. Our mission is to protect and enhance the lives of those we serve.
Job Title: IT Support SpecialistWe are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.
Responsibilities- Provide efficient and timely first and second-level support to users.
- Continuously assess Helpdesk, Systems, Processes, and training for efficiency and improvements.
- Identify trends with trouble tickets and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
- Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
- 5 years of helpdesk experience supporting a broad range of technology, including IT infrastructure, networks, applications, security, and technical support.
- Extensive customer service experience.
- Expertise with managing helpdesk ticketing solutions.
- Experience with software implementation and patch management.
- Extensive technical experience to troubleshoot individual components of a computer.
- Experience with creating knowledge base and documentation.
- Experience with audio-visual solutions, including projectors, mixers, online meeting solutions, and PowerPoint.
- Strong customer service background, with the ability to interface with internal end-users and clients.
- Base compensation ranges from $60-$70k (commensurate with experience).
- Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.
- Gym and massage allowances, as well as corporate discount memberships.
- Nicotine-free workforce.
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