Global Customer Service Support Specialist
7 days ago
Job Title: Global Customer Service Support Specialist
Job Summary:
We are seeking a highly skilled Global Customer Service Support Specialist to join our team at MillenniumSoft. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.
Key Responsibilities:
- Customer Service Support:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Provide technical assistance to customers on MillenniumSoft products and services.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Stay up-to-date with product knowledge and technical developments.
- Manage customer cases and track progress.
- Update customer records and maintain accurate documentation.
- Perform other administrative tasks as required.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in customer service and technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of MillenniumSoft products and services.
Preferred Qualifications:
- CompTIA A+ or N+ certification.
- Microsoft SQL experience.
- Windows Server and Desktop Administration experience.
Working Conditions:
- Standard non-changing shift will be provided.
- May include working weekends based on provided shift.
Language: English
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