Technical Support Specialist
4 days ago
Technical Support Specialist
Job Description:
As a Technical Support Specialist at Technology Lab, you will be responsible for providing onsite and remote technical support to clients. Your primary responsibilities will include providing technical support, installing and configuring hardware and software systems, diagnosing minor A/V issues, and handling help desk tickets. You will work closely with other techs to resolve complex technical issues and provide excellent customer service.
Key Responsibilities:
Provide onsite and remote technical support to clients
Install and configure various hardware and software systems
Diagnose minor A/V issues such as HDMI, projectors, and doc cams
Handle help desk tickets and escalate issues to higher tier techs as needed
Provide excellent customer service and technical support
Requirements:
High school diploma or equivalent
1-2 years of experience in a technical support role
Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
Ability to lift up to 50 pounds and stand on feet for long periods of time
A valid driver's license
Excellent communication and customer service skills
Professional appearance and demeanor
CompTIA A+ certification is preferred
Additional Requirements:
Availability to work onsite at clients 70% of the time and remotely 30% of the time
Ability to work occasional evenings and weekends as needed
Willingness to participate in an on-call rotation
This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Technical Support Specialist may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.
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