Customer Relations Coordinator
3 weeks ago
As a Customer Relations Specialist at Compass Health Network, you will play a vital role in ensuring a positive experience for our patients. Your primary responsibilities will include:
- Greeting patients and adhering to our customer service philosophy
- Managing consumer appointments and verifying demographic information
- Data entry into electronic health records systems
- Completing financial paperwork and collecting co-pays, when applicable
- Answering phone calls and directing messages to the appropriate staff
- Monitoring the waiting area to ensure timely appointments
- Checking provider schedules and receiving daily reports for upcoming appointments
- Balancing daily batches and turning in collected funds
- Dispersing mail and maintaining a clean lobby/waiting area
In addition to the above responsibilities, you will also be expected to:
- Attend all required training sessions and maintain confidentiality
- Adhere to HIPAA guidelines and regulations
- Conduct yourself in accordance with the employee manual
- Communicate changes or updates to the Office Supervisor
Compass Health Network is a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate care to our communities. We are a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), offering a range of services including behavioral health, substance use treatment, family medicine, and dental care.
We are committed to creating a work environment that is inclusive and supportive of our patients and employees. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
", "company": "Compass Health Network", "benefits": "- Competitive benefits
- Advancement opportunities
- Professional development
- Licensure supervision
- Mentor opportunities
- Tuition reimbursement
- Scholarship program
- Employee Assistance Program
- Headspace Access
- Paid time off & Paid Holidays
- NHSC Loan Repayment Participant
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