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Client Relations Coordinator

2 months ago

Saint Charles, Missouri, United States Compass Health Network Full time

Are you seeking a role that offers growth potential, comprehensive benefits, and the chance to make a meaningful impact within a community-focused organization? If you excel in teamwork and possess strong organizational abilities, the position of Customer Relations Specialist may be ideal for you. This role is integral to a person-centered integrated care team, responsible for providing exceptional service to patients and colleagues upon their arrival.

This is a Full-time position with benefits. The work schedule is Monday through Friday.

Key Responsibilities of the Customer Relations Specialist include:

  • Welcoming patients and visitors
  • Managing data entry, processing intake forms, verifying insurance, and collecting co-pays when necessary
  • Responding to phone calls and emails in a courteous manner, directing inquiries to the appropriate staff
  • Handling daily mail distribution
  • Maintaining inventory of office supplies and personal protective equipment (PPE)
  • Collaborating with the IT department to ensure all office equipment and printers are functioning correctly
  • Following daily schedules for clients and team members
  • Ensuring the office environment is tidy and organized

Additional Responsibilities:

  • Complying with all HIPAA regulations and guidelines
  • Conducting oneself in accordance with the employee manual
  • Staying informed about updates and changes, and communicating these to the Office Supervisor



Qualifications:

  • High School diploma or GED preferred
  • A minimum of one year of experience in customer service is required

About Compass Health Network: We are a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate behavioral health, substance use treatment, family medicine, and dental services throughout Missouri. Our network includes Royal Oaks Hospital and Adapt of Missouri, and we operate as both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). We uphold the highest ethical and professional standards, ensuring innovative care tailored to the health needs of the communities we serve. Our mission is to "Inspire Hope. Promote Wellness."

Why Choose Compass Health Network?
We believe that our passionate staff are our greatest asset. We strive to create an inclusive work environment for both our patients and employees. Here are some of the benefits we offer:
  • Competitive benefits package
  • Opportunities for advancement
  • Professional development programs
  • Licensure supervision
  • Mentorship opportunities
  • Tuition reimbursement
  • Scholarship programs
  • Employee Assistance Program
  • Access to Headspace
  • Paid time off and holidays
  • Participation in NHSC Loan Repayment

We welcome inquiries from qualified individuals who are dedicated to making a difference in the lives of others. We look forward to connecting with you.

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.