Customer Service Representative and Office Coordinator

6 days ago


Saint Charles, Missouri, United States Clarke Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Support and Reception Associate. This role will be the first point of contact for our customers and visitors, providing exceptional customer service and administrative support.

Key Responsibilities
  • Customer Service: Handle customer inquiries, provide information about products and services, and resolve issues promptly.
  • Order Processing: Process and track customer orders to ensure timely and accurate delivery.
  • Reception Duties: Greet and welcome visitors and customers, answer and direct incoming calls to the appropriate departments.
  • Facilities Management: Communicate with facilities department to maintain our corporate office to ensure a clean and organized office as well as kitchen areas.
  • Inventory Management: Maintain inventory of office/kitchen/building supplies, reconcile monthly expenses for the department.
  • Administrative Support: Coordinate mail distribution, manage incoming and outgoing correspondence, organize meetings, schedule facility tours, room setup, and order lunches.
Requirements
  • Education: High school diploma or equivalent; additional education/certification in office administration is a plus.
  • Experience: Proven experience as a customer service representative, receptionist, or similar role.
  • Skills: Excellent verbal and written communication skills, proficient in Microsoft Office Suite (Word, Excel, Outlook), strong organizational and multitasking abilities, friendly and professional demeanor, ability to handle sensitive and confidential information with discretion.
Company Culture

We offer a casual dress environment and an excellent benefit package. Our business hours are 8 am to 5 pm Monday through Friday. We are proud to be an equal opportunity employer and a drug-free workplace.



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