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Client Relations Coordinator

2 months ago

Saint Charles, Missouri, United States Compass Health Network Full time

Are you seeking a role that offers opportunities for professional growth, excellent benefits, and a chance to make a meaningful impact in the community? If you possess strong organizational skills and thrive in a collaborative environment, the Customer Relations Specialist position could be the ideal fit for you. This role is integral to a patient-centered care team, where you will be the first point of contact for patients and colleagues, embodying the highest standards of customer service.

Key Responsibilities:

  • Welcome patients and staff with exceptional service.
  • Manage data entry, process intake forms, verify insurance details, and collect co-payments as necessary.
  • Respond to all incoming calls and emails with professionalism, directing inquiries to the appropriate personnel.
  • Handle daily mail distribution efficiently.
  • Maintain inventory of office supplies and personal protective equipment (PPE).
  • Collaborate with the IT department to ensure all office equipment is functioning correctly.
  • Adhere to daily room schedules for clients and team members.
  • Keep the office environment organized and tidy.

Additional Duties:

  • Comply with all HIPAA regulations and guidelines.
  • Conduct yourself in alignment with the employee handbook.
  • Stay informed about updates and communicate changes to the Office Supervisor.


Qualifications:

  • High School diploma or GED preferred.
  • A minimum of one year of experience in a customer service role is required.

About Compass Health Network:
Compass Health Network is a nonprofit organization dedicated to providing accessible, comprehensive, and compassionate healthcare services, including behavioral health, substance use treatment, family medicine, and dental care across Missouri. Our commitment to ethical and professional standards ensures that we deliver innovative care tailored to the needs of the communities we serve. Our mission is to "Inspire Hope. Promote Wellness."

Why Work with Us?
At Compass Health Network, we recognize that our passionate staff are our greatest asset. We are committed to fostering an inclusive work environment for both our patients and employees. Our organization offers a variety of benefits, including:

  • Competitive compensation and benefits.
  • Opportunities for career advancement.
  • Professional development initiatives.
  • Supervision for licensure.
  • Mentorship programs.
  • Tuition reimbursement options.
  • Scholarship opportunities.
  • Employee Assistance Program.
  • Access to Headspace.
  • Paid time off and holidays.
  • Participation in NHSC Loan Repayment.

We are eager to connect with qualified individuals who are dedicated to making a difference in the lives of others. We look forward to your interest in becoming part of our mission-driven team.

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.