Technical Client Success Manager

4 days ago


MI United States Red Level Full time
Job Title: Technical Client Success Manager

At Red Level, we're seeking a highly skilled Technical Client Success Manager to join our Client Success team. As a key contributor, you'll drive success and build meaningful relationships with our current and potential clients.

Key Responsibilities:
  • Align Red Level offerings with clients' business strategies and goals.
  • Conduct quarterly business reviews to ensure client satisfaction and retention.
  • Maintain high-level technical knowledge of core Red Level solutions and future service direction.
  • Establish a seamless engagement experience for clients throughout their journey with Red Level.
  • Manage client success activities, including onboarding, training, client support, renewals, and cross-sell/up-sell.
  • Partner with sales and marketing to uncover and develop account expansion opportunities.
  • Collaborate with consulting and engineering teams to champion predictable retention outcomes.
  • Be a client success champion, evangelizing client-centricity within Red Level.
Requirements:
  • Client success, consulting, or account management experience.
  • Understanding of consulting processes, including project lifecycle and roadmap alignment.
  • Validated technical background in data center infrastructure, desktop deployments, networking, security, system administration, or related fields.
  • Ability to work with clients to position, sell, and communicate the value of digital transformation solutions centered on Microsoft technologies.
  • Strong attention to detail and excellent communication skills.
  • Teamwork and cooperation, with the ability to work cooperatively with others and be part of a team.
What We Offer:
  • Base salary, incentive pay program, and excellent benefits package.
  • Opportunities for advancement and professional growth.
  • Outstanding, award-winning work culture and business casual dress code.
  • Remote and flexible work schedule available.


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