Federal Client Success Manager

1 week ago

MD United States Managed Care Advisors Full time
Overview

Sedgwick Government Solutions is seeking a skilled Federal Client Success Manager to join our team. As a key member of our client-facing team, you will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and maintain strong relationships with federal clients, understanding their needs and goals.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Work closely with internal stakeholders to ensure seamless delivery of services and meet client objectives.
  • Identify opportunities for business growth and develop strategies to expand services to meet client needs.
  • Communicate effectively with clients, stakeholders, and internal teams to ensure alignment and progress.
Requirements
  • Bachelor's degree in a related field.
  • Minimum 8 years of client-facing experience in the healthcare, workers' compensation, or insurance industry.
  • Strong knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • United States citizenship and ability to obtain and maintain a Public Trust Federal Government Security Clearance.
About Sedgwick Government Solutions

Sedgwick Government Solutions is a leading provider of technology-enabled risk, benefits, and integrated business solutions. We take care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.

We are committed to making a difference in the lives of others and strive to create a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

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