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Bilingual Customer Service Representative

2 months ago

Tampa, Florida, United States GEICO TAMPA Full time
Job Overview

GEICO Tampa is seeking a highly skilled Bilingual Customer Service Representative to provide exceptional support to our diverse customer base in English and Spanish.

This role involves handling customer inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment.

The ideal candidate will possess excellent communication skills, cultural awareness, and a passion for delivering top-tier service to our valued clients.

Key Responsibilities
  • Engage with customers in a professional and friendly manner, addressing their inquiries and providing efficient solutions.
  • Assist customers in resolving issues with their policies, or general enquiries, ensuring their satisfaction and trust in our services.
  • Maintain accurate records of all customer interactions, ensuring information is up-to-date and accessible for future reference.
  • Provide assistance to Spanish-speaking customers, ensuring clear communication and understanding of their needs and concerns.
  • Adhere to company protocols and standards to ensure consistent and high-quality customer interactions.
Requirements
  • Bilingual Proficiency: Fluency in English and Spanish, both spoken and written.
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Communication Skills: Excellent verbal and written communication abilities in both languages.
  • Interpersonal Skills: Ability to build rapport with customers, listen actively, and show empathy.
  • Organizational Skills: Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.
  • Team Player: Desire to collaborate with team members, contribute positively, and support a cohesive work environment.
Benefits
  • Hourly Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities