Patient Accounting Call Center Specialist

7 days ago


Syracuse, New York, United States CNY Fertility Center Full time
Job Title: Patient Accounting Call Center Representative

Job Summary:

We are seeking a highly skilled Patient Accounting Call Center Representative to join our team at CNY Fertility Center. As a key member of our patient accounting team, you will be responsible for handling all calls related to finance and billing in a timely and professional manner.

Key Responsibilities:

  • Collect payments from patients and monitor monthly payment plans.
  • Triage questions or issues related to clinical, financial, or billing teams.
  • Assist patients with terms and conditions for financial contracts and negotiate payments for overdue balances.
  • Provide payment plan options for patients and explain insurance benefit questions.

Requirements:

To be successful in this role, you must have a high school diploma or equivalent and at least one year of related experience. You should also possess strong communication and problem-solving skills, as well as the ability to multitask and work in a fast-paced environment.

Benefits:

We offer a comprehensive benefits package, including 401(k), dental insurance, vision insurance, health insurance, life insurance, flexible spending account, paid time off, and maternity leave.



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