Patient Support Specialist
3 weeks ago
Job Summary:
The incumbent must present a positive and helpful image to all callers and perform a wide variety of customer service tasks to assist patients, and internal/external callers. The incumbent should be proficient with multiple software programs for sending messages, call processing and documentation.
Key Responsibilities:
- Provide exceptional customer service to patients and internal/external callers
- Manage multiple priorities and computer skills required
- Assist with call center services, including answering calls, responding to inquiries, and resolving issues
- Utilize software programs for sending messages, call processing, and documentation
Requirements:
- Associate's degree and two years of relevant healthcare or customer service experience
- Excellent communication and customer service skills
- Ability to manage multiple priorities and computer skills required
Preferred Qualifications:
- Knowledge of medical terminology
- Hands-on experience using multi-line phone systems or call center phone systems
- Bilingual skills (English/Spanish) preferred
Work Environment:
The incumbent will work in a fast-paced call center environment, interacting with patients and internal/external callers. The incumbent must be able to work weekends and holidays.
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