Patient Support Specialist

3 weeks ago


Syracuse, New York, United States SUNY Upstate Medical University Full time

Job Summary:

The incumbent must present a positive and helpful image to all callers and perform a wide variety of customer service tasks to assist patients, and internal/external callers. The incumbent should be proficient with multiple software programs for sending messages, call processing and documentation.

Key Responsibilities:

  • Provide exceptional customer service to patients and internal/external callers
  • Manage multiple priorities and computer skills required
  • Assist with call center services, including answering calls, responding to inquiries, and resolving issues
  • Utilize software programs for sending messages, call processing, and documentation

Requirements:

  • Associate's degree and two years of relevant healthcare or customer service experience
  • Excellent communication and customer service skills
  • Ability to manage multiple priorities and computer skills required

Preferred Qualifications:

  • Knowledge of medical terminology
  • Hands-on experience using multi-line phone systems or call center phone systems
  • Bilingual skills (English/Spanish) preferred

Work Environment:

The incumbent will work in a fast-paced call center environment, interacting with patients and internal/external callers. The incumbent must be able to work weekends and holidays.



  • Syracuse, New York, United States St. Joseph's Hospital Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Support Technician to join our team at St. Joseph's Health. As a Patient Support Technician, you will play a vital role in ensuring the quality of the patient's environment, including cleaning, stocking supplies, and transporting patients, supplies, and equipment.ResponsibilitiesClean...


  • Syracuse, New York, United States St. Joseph's Hospital Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Support Technician to join our team at St. Joseph's Health. As a Patient Support Technician, you will play a vital role in ensuring the quality of the patient's environment, including cleaning, stocking supplies, and transporting patients, supplies, and equipment.ResponsibilitiesClean...


  • Syracuse, New York, United States Helio Health Full time

    Job OverviewHelio Health is a leading provider of behavioral healthcare services, and we are seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare services by collecting and processing patient data, managing medical records, and...


  • Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Job Title: Medical Office Assistant (MOA) Company: State University of New York Upstate Medical University The Medical Office Assistant (MOA) plays a vital role in the healthcare team, working closely with registered nurses and licensed providers to ensure exceptional patient care. This position encompasses a variety of clinical, laboratory, and...


  • Syracuse, New York, United States FRESENIUS MEDICAL CENTER Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Specialist to join our team at Fresenius Medical Care North America. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to individuals undergoing dialysis treatment.Key ResponsibilitiesAssist patients with dialysis...


  • Syracuse, New York, United States St. Joseph's Hospital Full time

    Job Title: Patient Safety Clinical SpecialistWe are seeking a highly skilled Patient Safety Clinical Specialist to join our team at St. Joseph's Hospital. As a key member of our risk management department, you will play a critical role in ensuring the highest level of patient safety and quality care.Responsibilities:Conduct thorough investigations into...

  • IT Support Specialist

    3 weeks ago


    Syracuse, New York, United States Usherwood Office Technology Full time

    {"title": "IT Support Specialist", "content": "Job SummaryUsherwood Office Technology is seeking an IT Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to our clients, resolving issues with computer hardware, software, and mobile devices.Key ResponsibilitiesRespond to service tickets and provide...


  • Syracuse, New York, United States Living Mulch Full time

    Job Title: IT Support SpecialistJob Summary: Living Mulch, a certified minority-owned business, is seeking an IT Support Specialist to handle the disconnection, transportation, and reconnection of IT systems during a significant contract involving the relocation of two New York municipal departments.Responsibilities:Disconnect, transport, and reconnect IT...


  • Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Job Summary:As a Medical Office Assistant at the State University of New York Upstate Medical University, you will play a vital role in providing clinical, laboratory, and clerical support in inpatient areas of the hospital and ambulatory services. Your responsibilities will include assisting physicians and/or other hospital/medical personnel in providing...


  • Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Job Title: Student Clinical AssistantCompany: State University of New York Upstate Medical UniversityProgram Overview:The Clinical Support Specialist program offers nursing students the opportunity to enhance their clinical experience at a leading academic medical center and Level-One trauma center.Work in inpatient settings such as Cardiovascular, Critical...


  • Syracuse, New York, United States Helio Health Full time

    About the RoleHelio Health is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in supporting individuals in their recovery journey, helping them regain independence in their communities and sustain their own recovery.Key ResponsibilitiesDevelop Person-Centered...


  • Syracuse, New York, United States Helio Health Full time

    Job Title: Senior Patient Access SpecialistHelio Health is seeking a highly skilled Senior Patient Access Specialist to join our team. As a Senior Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare services by coordinating patient access and managing medical records.Key Responsibilities:Conduct patient...


  • Syracuse, New York, United States St. Joseph's Hospital Full time

    Job Title: Peer SpecialistAt St. Joseph's Health, we are committed to providing exceptional care to our patients and communities. We are seeking a dedicated and compassionate Peer Specialist to join our team.Job Summary:The Peer Specialist will serve as a person's individual advocate, developing opportunities for skill development and ensuring that the...


  • Syracuse, New York, United States Helio Health Full time

    Job Title: Senior Patient Access SpecialistHelio Health is seeking a highly skilled Senior Patient Access Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access to our services.Responsibilities:Collect and process patient data, including insurance and demographic information.Process...


  • Syracuse, New York, United States Trinity Health Full time

    Job Title: Patient Safety Clinical SpecialistTrinity Health is seeking a highly skilled Patient Safety Clinical Specialist to join our team. As a key member of our risk management department, you will be responsible for identifying and mitigating risks to patient safety and quality of care.Key Responsibilities:Conduct thorough investigations of reported...

  • Clinical Specialist

    3 weeks ago


    Syracuse, New York, United States Visionworks Full time

    Job SummaryThe Clinical Specialist is a key member of our team at Visionworks, responsible for ensuring a seamless patient experience. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPatient Registration and Data Management: Complete patient...


  • Syracuse, New York, United States Helio Health Full time

    Job Title: Senior Patient Access SpecialistHelio Health is seeking a highly skilled Senior Patient Access Specialist to join our team. As a key member of our healthcare team, you will play a critical role in ensuring seamless patient access to our services.Responsibilities:Collect and process patient data, including insurance and demographic...


  • Syracuse, New York, United States Trinity Health Full time

    Job SummaryTrinity Health is seeking a highly skilled Patient Safety Clinical Specialist to join our team. As a key member of our risk management department, you will be responsible for identifying, analyzing, and mitigating risks to patient safety and clinical outcomes.Key ResponsibilitiesConduct thorough investigations of reported events to identify root...


  • Syracuse, New York, United States Upstate University Hospital Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Upstate University Hospital.Responsibilities:* Provide clerical support to various departments, including forms management, phone support, and correspondence* Monitor timekeeping for all department staff* Perform data entry functions,...


  • Syracuse, New York, United States Elmcrest Children's Center Full time

    About the RoleThe Elmcrest Children's Center is seeking a skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will play a vital role in supporting youth and families during and after a stay in our Children's Crisis Respite program.Key ResponsibilitiesPerform clinical assessments and documentation to ensure accurate and...