Wireless Support Specialist
2 weeks ago
DISH, a subsidiary of EchoStar, has been innovating the future of connectivity for over four decades.
Our diverse offerings include satellite television, live streaming, on-demand content, smart home installations, mobile services, and the development of America's First Smart NetworkTM.
Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.Department Overview
The Wireless Support Specialist position is integral to our team located in a modern facility, where you will be among the first to engage with our cutting-edge wireless technology.
In this role, you will have the chance to become a subject matter expert and generate enthusiasm around the latest advancements in wireless technology.
Key Responsibilities
As a member of the Customer Experience Team (CXO), you will represent the company to our customers.
This team is dedicated to resolving customer inquiries, preventing future issues, and promoting our services, while actively listening and engaging with customers through voice and chat interactions.
Team members are expected to maintain a comprehensive understanding of our wireless products, accessories, and pricing plans. Your goal is to excel as a customer support advocate in the industry.Specific Duties Include:
- Building long-term customer relationships by delivering exceptional service and achieving one-call resolutions.
- Maintaining in-depth knowledge of our wireless offerings, accessories, and pricing structures.
- Providing product recommendations and promoting our services to customers.
- Accurately addressing customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation.
- Identifying opportunities for improvement by analyzing call trends and providing feedback to enhance customer service and operational efficiency.
- Striving to be the leading customer support advocate, engaging with a diverse customer base to address their needs and technical challenges.
Qualifications and Skills
All candidates must possess:
- A high school diploma, GED, or equivalent experience.
- A positive attitude with a customer-centric approach.
- A willingness to work collaboratively within a team environment.
Preferred candidates will have:
- Experience in customer service or related training.
- Familiarity with the wireless industry.
- Knowledge of wireless devices and their functionalities.
- Understanding of the process for switching wireless providers.
Additional Skills:
- A strong commitment to assisting customers with pricing, wireless devices, services, and products.
- Adaptability to various work environments.
- High engagement levels throughout the work shift.
- Flexibility to work varied schedules, with additional pay for evening and weekend shifts.
- Proficiency in operating Windows OS desktop computers.
- Ability to multitask and solve problems effectively while interacting with customers.
- Excellent written and verbal communication skills, ensuring a high level of customer service.
- A proactive approach to communicating issues back to the business.
- A desire for continuous improvement and openness to coaching and development.
What We Offer
Opportunity is our greatest asset.
Our representatives are encouraged to work diligently and advance their careers. We provide clear career paths and significant opportunities for growth.We support personal and professional development by equipping you with the necessary virtual tools to enhance your career.
Benefits Include:
- Company-provided equipment.
- Comprehensive Benefits Package.
- Medical, Dental, and Vision Insurance.
- Paid vacation and sick leave.
- 401(k) with company matching.
- Tuition reimbursement.
- Significant discounts on DISH, Sling, & Boost Infinite services.
- Access to 330 free channels, including premium content.
- Discounted Sling Blue and Orange service.
- Credits for Boost Infinite wireless services.
Compensation:
$15.50 per hour
Diversity and Inclusion
At DISH, we celebrate diversity and inclusion, ensuring that all individuals feel welcomed and supported.
Learn more about how our employees connect, share interests, and build important relationships both in and out of the workplace through our Employee Resource Groups.
We offer a range of health benefits, including flexible spending accounts, HSAs, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time-off policy; all benefits can be reviewed on our benefits page.Compensation may vary based on qualifications, skill level, and competencies, and is influenced by the role's location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.
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