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Wireless Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Wireless Customer Service Representative to join our team at DISH. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:- Customer Service and Support: Provide quality customer service and technical support to our customers, resolving issues and preventing future problems.
- Relationship Building: Establish long-term customer relationships by providing exceptional service and one-call resolution.
- Product Knowledge: Maintain strong knowledge of our wireless products, accessories, and pricing plans.
- Sales and Upselling: Provide product suggestions and sell our products and services to customers.
- Technical Support: Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.
- Process Improvement: Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
- Education: High School diploma, GED, or equivalent experience.
- Attitude and Skills: Awesome attitude with a customer-first mindset, desire to work in a collaborative team environment, and related customer service experience and/or training.
- Industry Knowledge: Familiarity with wireless devices and their functions, familiarity with the process of changing wireless providers, and strong sense of pride when assisting customers with pricing, wireless devices, services, and products.
- Technical Skills: Ability to smoothly operate Windows OS desktop computers, ability to multitask and effectively problem solve, and excellent written and verbal communication skills with the ability to provide a high level of customer service.
- Career Growth and Advancement: Opportunity for career growth and advancement, defined career ladders, and extensive opportunity for upward mobility.
- Benefits and Perks: Company-provided equipment, extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) plan with company match, tuition reimbursement, and heavily discounted DISH, Sling, and Boost Mobile services.
- Compensation: Salary range: $20.00/hour.