Customer Experience Advocate for DISH Wireless

6 days ago

Chandler, Arizona, United States DISH Full time
About the Role

We are seeking a highly motivated and customer-focused Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.

Key Responsibilities
  • Provide quality customer service and technical support to customers via phone and chat
  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
Requirements
  • High School diploma, GED, or equivalent experience
  • Awesome attitude with a customer-first mindset
  • Desire to work in a collaborative team environment
  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • Desire to continually improve and an openness to being coached and developed
What's in it for You?
  • Opportunity for career growth and advancement
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) plan with company match, tuition reimbursement, and heavily discounted DISH, Sling, and Boost Mobile services
  • Competitive salary range: $20.00/hour

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