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Front Office Coordinator

2 months ago

Troy, Michigan, United States CVP Dayton Full time
Exciting Opportunity for a Front Office Coordinator at CVP Dayton

A Front Office Coordinator plays a vital role as the first point of contact for patients, establishing a welcoming atmosphere for their visit and ensuring outstanding patient support. This position not only focuses on delivering exceptional customer service but also encompasses various administrative responsibilities to ensure a smooth check-in and check-out experience.

Key Responsibilities:

  • Deliver exceptional customer service in all patient interactions, whether face-to-face or via phone. Welcome patients warmly, maintain a professional attitude, and express appreciation upon their departure.
  • Efficiently manage incoming calls with courtesy, demonstrating a sense of urgency regarding the time of patients and healthcare providers.
  • Verify insurance coverage, prepare accurate flow sheets, and oversee standard visit fees.
  • Facilitate patient check-outs, ensure accurate payment collection, and enhance office workflow.
  • Conduct daily reconciliations, finalize the day’s transactions, and manage cash drawer responsibilities.
  • Comply with company policies, including HIPAA regulations, and assist with general office tasks as necessary.

Desired Skills and Qualifications:

  • Access to reliable transportation for flexibility across multiple work locations.
  • Willingness to work weekends as needed and a desire to broaden industry knowledge.
  • Proactive mindset towards achieving practice goals and adapting to change.
  • Ability to cultivate a positive team atmosphere, prioritize patient care, and engage respectfully with colleagues at all levels.
  • Commitment to working beyond standard hours to meet business needs.

Requirements:

  • High school diploma or equivalent professional experience.

Physical Demands:

  • This role involves various physical activities, including hand usage, standing, walking, lifting up to 25 pounds, and maintaining visual focus.

We Provide:

  • Comprehensive health, dental, and vision insurance.
  • Employer-paid life insurance and generous benefits such as Paid Time Off (PTO) and 401k matching.
  • Exciting incentives, employee discounts, support for certifications, and opportunities for career growth within our collaborative team.

CVP Dayton is an equal opportunity employer:

We are dedicated to fostering diversity and inclusion. Applications will be assessed without regard to race, color, religion, gender, sexual orientation, nationality, or disability status.