Senior Technical Program Manager

1 week ago

Mountain View, California, United States Intuit Full time
About the Role

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals.

We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Job Summary

We are seeking a strategic, creative problem solver who can influence stakeholders across the organization and lead high-visibility, high-impact programs end-to-end to deliver business results.

Key Responsibilities
  • Partner with Business and Technology leaders to execute the strategy for one or more key programs across the Mailchimp platform.
  • Drive multi-phase program roadmaps across multiple contributing teams.
  • Develop program charters ensuring the scope aligns with business priorities.
  • Develop & deliver program plans that encompass all phases of planning, implementation, production readiness, and support defining a cross-functional program structure.
  • Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
  • Establish program operating rhythms leading cross-functional meetings and fostering teamwork.
  • Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions.
  • Communicate progress, report status, and provide relevant insights across organizational boundaries and levels from individual contributor to senior executive.
  • Manage and track program execution to ensure successful, high-quality, on-time delivery by working through risks and interdependencies.
  • Promote collaboration and coordination across broad categories of stakeholders.
  • Partner with business unit and platform product management, and product development leadership to identify benefits, short- and long-term trade-offs, and balance the needs of all stakeholders.
  • Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise.
  • See opportunities, ensure alignment with objectives, find common ground, and promote understanding of alternative viewpoints before driving for closure and cooperation.
  • Partner with other Technical Program Managers to define, socialize, and implement organization-wide processes.
Requirements
  • 5+ years of Program Management experience leading multiple well-defined small-medium complexity technology-focused programs.
  • Self-starter able to track complex and/or large volumes of details (technical and program related), manage and coordinate with 10 scrum teams across multiple sites.
  • Excellent leadership and interpersonal skills.
  • Demonstrated ability to work in a matrix environment and ability to influence across levels.
  • Outstanding communication skills appropriate for engineers and executive-level audiences.
  • Ability to communicate goals of programs, relationship to business goals, provide summarized executive views, while also being able to get into the details.
  • Self-awareness of what to share with each audience.
  • Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.
  • Degree in engineering, computer science, information systems, or equivalent experience.
  • Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs.

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