Call Center Operations Manager

3 weeks ago


Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full time
Job Description

We are seeking a highly skilled Call Center Operations Manager to join our team at ProSolar Group LLC. This role is responsible for managing the day-to-day operations of our call center, ensuring optimal performance and continual improvement in key performance indicators (KPIs) and client satisfaction.

The ideal candidate will have experience in supervising and overseeing a team, with a minimum of 2 years' experience in a call center or similar environment. Strong communication and interpersonal skills are essential for this role, as well as the ability to work well under pressure and meet deadlines.

Key Responsibilities:

  • Manage the day-to-day operations of the call center, including scheduling, training, and coaching staff
  • Monitor and analyze call center data to identify trends and areas for improvement
  • Develop and implement strategies to improve KPIs and client satisfaction
  • Collaborate with other departments to ensure seamless communication and workflow
  • Stay up-to-date with industry trends and best practices to continually improve operations

Requirements:

  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum 2 years' experience in a call center or similar environment
  • Experience in supervising and overseeing a team
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

Salary Range: $55,000 - $75,000 per year, depending on experience



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