Call Center Director

6 days ago


Fort Lauderdale, Florida, United States ICBD Holdings LLC Full time

We are seeking a highly skilled Call Center Manager to oversee the daily operations of our call center, ensuring exceptional service delivery and staff performance. This role involves developing strategies to enhance customer satisfaction, implementing efficient workflows, managing resources, and maintaining team morale. The ideal candidate will have a proven track record of leadership in a call center environment, with experience in supervising teams and meeting key performance indicators (KPIs).

Responsibilities:
  • Operational Management: Oversee the day-to-day operations of the call center, including inbound, outbound, and digital communication channels.
  • Team Leadership: Conduct regular performance evaluations, provide constructive feedback, and set actionable goals for team members.
  • KPI and Goal Management: Define, set, and monitor team and individual KPIs, including metrics such as call resolution time, customer satisfaction, and adherence rates.

The estimated salary for this position is around $70,000 - $90,000 per year, depending on location and experience. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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