ProSolar Call Center Director
1 day ago
- Represent ProSolar professionally while communicating with and educating potential customers
- Maintain the Call Center location
- Daily maintenance of the appearance of physical location
- Train and Coach call center staff
- Through customer service issues
- To reach the daily call and appointment quotas
- To maintain a positive attitude
- Manage schedules for the team of Customer Service Representatives
- Listen to call recordings daily to monitor quality and accuracy
- Monitor Quality Assurance (QA) data entry for accuracy and coding
- Analyze call center data and prepare reports for management
- Confirm all Set appointments twenty-four hours before appointment time
- Perform "The Welcome Call" for Prosolar South Florida
- Follow-up call to all prospective clients who completed a set appointment
- Utilize the company's software system to look up and record information regarding a customer's account
- Participate and contribute to develop monthly, quarterly, and annual call center goals and action plans
- Contribute to a team effort to meet or exceed service, and quality goals
- Follow the disciplinary action and/or improvement plans for employees if goals are not being met
- Recommend to management improvement process for the Call Center
- Implement and manage ProSolar Group's Five Star Scoring program
- Other tasks as assigned.
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Call Center Operations Manager
11 hours ago
Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full timeJob Summary:We are seeking a skilled Call Center Operations Manager to join our team at ProSolar Systems Caribbean. The successful candidate will be responsible for overseeing the day-to-day operations of our call center, ensuring optimal performance and continual improvement in key performance indicators (KPIs) and client satisfaction.The ideal candidate...
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Call Center Operations Supervisor
1 day ago
Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full timeAbout the RoleWe are looking for an experienced Call Center Operations Supervisor to join our team at ProSolar Group LLC. In this role, you will be responsible for supervising and overseeing a team of customer service representatives, ensuring that they meet or exceed service and quality goals.You will be responsible for analyzing data to identify areas for...
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Call Center Team Lead
16 minutes ago
Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full timeJob DescriptionWe are seeking a highly motivated and experienced Call Center Team Lead to join our team at ProSolar Group LLC. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives, ensuring that they meet or exceed service and quality goals.You will be responsible for analyzing...
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Call Center Operations Manager
22 minutes ago
Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full timeJob DescriptionWe are seeking a highly skilled Call Center Operations Manager to join our team at ProSolar Group LLC. This role is responsible for managing the day-to-day operations of our call center, ensuring optimal performance and continual improvement in key performance indicators (KPIs) and client satisfaction.The ideal candidate will have experience...
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Sales and Support Director
1 day ago
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Customer Service Management Professional
1 day ago
Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full timeAbout the Role:This is an exciting opportunity for a Customer Service Management Professional to take on a leadership role within our organization. As a Contact Center Supervisor, you will be responsible for managing the day-to-day operations of our call center, including training and coaching staff, managing schedules, and analyzing data to improve...
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Customer Service Manager
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Contact Center Supervisor
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Senior Director of Contact Center Services
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Clinical Services Director for Home Health
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Nursing Department Director
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Clinical Nurse Supervisor
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