Call Center Operations Manager

3 weeks ago


Fort Myers, Florida, United States PowerHouse Home Services Full time

Join Our Team

At PowerHouse Home Services, we value our team members and strive to create a positive work environment that fosters growth and success. As a Call Center Manager, you'll have the opportunity to make a meaningful impact on our customers' lives and contribute to our company's continued growth.

Our Benefits

  • A competitive salary range of $80,000 - $110,000 per year, based on experience.
  • A comprehensive benefits package, including medical insurance, 401k plan with company match, and new technology like iPhone and iPad.
  • Opportunities for professional development and career advancement in a dynamic and fast-paced environment.

About the Role

We're seeking a seasoned Call Center Manager to lead our customer service team. As a key member of our operations team, you'll be responsible for managing a staff of Customer Services Reps and Dispatchers, ensuring excellent customer satisfaction and driving business results.

Key Responsibilities

  • Lead and train staff on converting calls into booked service appointments.
  • Manage dispatch to ensure right technicians are matched to every job.
  • Develop and refine call scripts for clear, compelling results.
  • Become an expert in your market, understanding customer needs and preferences.
  • Monitor staff performance, review recorded calls, and provide coaching and training.
  • Ensure sufficient staffing to meet business demand and seasonal spikes.

Requirements

  • Possess ability to inspire personal and professional growth in team members.
  • Provide unparalleled customer satisfaction.
  • Drive team performance to achieve business goals and objectives.
  • Be detail-oriented, organized, and proficient in Microsoft Office applications.


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