Call Center Operations Manager
3 weeks ago
Join Our Team
At PowerHouse Home Services, we value our team members and strive to create a positive work environment that fosters growth and success. As a Call Center Manager, you'll have the opportunity to make a meaningful impact on our customers' lives and contribute to our company's continued growth.
Our Benefits
- A competitive salary range of $80,000 - $110,000 per year, based on experience.
- A comprehensive benefits package, including medical insurance, 401k plan with company match, and new technology like iPhone and iPad.
- Opportunities for professional development and career advancement in a dynamic and fast-paced environment.
About the Role
We're seeking a seasoned Call Center Manager to lead our customer service team. As a key member of our operations team, you'll be responsible for managing a staff of Customer Services Reps and Dispatchers, ensuring excellent customer satisfaction and driving business results.
Key Responsibilities
- Lead and train staff on converting calls into booked service appointments.
- Manage dispatch to ensure right technicians are matched to every job.
- Develop and refine call scripts for clear, compelling results.
- Become an expert in your market, understanding customer needs and preferences.
- Monitor staff performance, review recorded calls, and provide coaching and training.
- Ensure sufficient staffing to meet business demand and seasonal spikes.
Requirements
- Possess ability to inspire personal and professional growth in team members.
- Provide unparalleled customer satisfaction.
- Drive team performance to achieve business goals and objectives.
- Be detail-oriented, organized, and proficient in Microsoft Office applications.
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