Ecommerce Operations Coordinator

4 weeks ago


Miami, Florida, United States SP Distribution Full time
Job Overview

SP Distribution is a leading distributor of juvenile products in the United States, seeking an experienced Ecommerce Processing Coordinator to manage the company's US-based e-commerce operations. This role requires a strong customer-focused mindset, excellent analytical skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
  • Act as the point person for e-commerce operations, supporting and tracking the complete e-commerce order processes from order creation to invoicing and delivery.
  • Provide support throughout the order lifecycle, from order inception and allocation to troubleshooting post-delivery issues.
  • Manage daily requests from the Customer Service team, including inquiries about order status, order modifications, cancellations, and returns processing.
  • Collaborate closely with the Sales Operations, Logistics, and Customer Service teams to understand customer needs, order history progress, complaints, pricing changes, and account status.
  • Proactively monitor orders portfolio status and daily inventory levels to ensure sufficient stock is available to fulfill orders promptly.
  • Generate and maintain regular reports for the Webshop channel, including stock allocation, pending fulfillment/approval orders, chargeback, and claim resolution.
Requirements
  • Bachelor's degree in Business or related field
  • Minimum of 4 years of related work experience
  • Strong customer-focused mindset
  • Detail-oriented and highly organized with strong analytical skills
  • Excellent verbal and written communication skills
  • Ability to work efficiently in a fast-paced environment
  • Strong PC skills, including Excel, Word, and PowerPoint
  • Strong time management skills
  • Ability to work independently and collaboratively in a team environment
  • Innovative thinking
  • Strong interpersonal skills with the ability to work effectively with all levels of internal leadership and staff
Preferred Qualifications
  • Experience managing marketplace operations, specifically Amazon
  • Knowledge of marketplace business models
  • Experience in Claim and Chargeback processes
  • Hands-on experience with SCM systems, ERP (preferably NetSuite)
  • Knowledge of EDI, Klarna, and Riskified
Position Details

Job Type: Full-time in our Doral, FL office. Telecommuting is not an option. We offer benefits (medical and retirement), and a friendly, multicultural work environment.

Annual Salary Range $55k-$60k (commensurate with experience). Ability to commute/relocate: Miami, FL 33172. Reliably commute or planning to relocate before starting work (Required)



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