Service Operations Coordinator

1 month ago


Miami, Florida, United States Kw Power Systems Full time
Job SummaryKw Power Systems is seeking a skilled Service Operations Coordinator to join our team. The ideal candidate will possess excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls in a timely and professional manner
  • Record all calls and maintain accurate logs
  • Proactively address problems and suggest solutions to ensure seamless operations
  • Dispatch orders and coordinate schedules to optimize efficiency
  • Assess situations and prioritize calls to ensure timely resolution
  • Oversee the routes of field units and track delivery status of products
  • Coordinate schedules to minimize delays and maximize productivity
  • Inform field units about orders and traffic updates
  • Track and update call logs and data in software programs
  • Provide regular reports to upper management on key performance indicators


Requirements
  • Excellent communication and organizational skills
  • Ability to prioritize tasks and manage multiple projects
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficiency in software programs and technology


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