Service Operations Coordinator
7 hours ago
Key Responsibilities
- Receive and respond to emergency and non-emergency calls in a timely and professional manner
- Record all calls and maintain accurate logs
- Proactively address problems and suggest solutions to ensure seamless operations
- Dispatch orders and coordinate schedules to optimize efficiency
- Assess situations and prioritize calls to ensure timely resolution
- Oversee the routes of field units and track delivery status of products
- Coordinate schedules to minimize delays and maximize productivity
- Inform field units about orders and traffic updates
- Track and update call logs and data in software programs
- Provide regular reports to upper management on key performance indicators
Requirements
- Excellent communication and organizational skills
- Ability to prioritize tasks and manage multiple projects
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and adapt to changing situations
- Proficiency in software programs and technology
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