Ecommerce Key Account Manager

4 weeks ago

Miami, Florida, United States SW CORP --- SPA WORLD Full time
Job Description

SW CORP --- SPA WORLD is seeking a seasoned Ecommerce Key Account Manager to lead and manage critical partnerships with major big-box retailers and eCommerce platforms.

This role is ideal for a strategic thinker who thrives on relationship management and has a proven track record of driving sales and profitability in a competitive market.

As the face of SW CORP --- SPA WORLD to these key accounts, you will leverage your deep understanding of eCommerce dynamics and B2B partnerships to develop long-lasting relationships while delivering on business objectives.

Key Responsibilities:

  • Strategic Account Management: Be the primary point of contact for top-tier big-box retail and eCommerce accounts, cultivating and maintaining strong relationships with key stakeholders.
  • Business Reviews: Lead regular business reviews with partners, offering insights, identifying opportunities for growth, and presenting actionable strategies to drive sales and profitability.
  • Sales Growth: Develop and execute strategic plans that enhance sales, improve margins, and introduce new products, capitalizing on upsell and cross-sell opportunities within existing accounts.
  • Market Intelligence: Stay ahead of market trends, competitive activities, and customer needs. Use this insight to influence business decisions and product strategies.
  • Collaboration: Partner closely with internal teams such as Marketing, Supply Chain, Operations, and Accounting to align account objectives with business capabilities.
  • Promotions & Listings: Ensure product listings, inventory levels, and promotions are optimized and maintained across key retail and eCommerce platforms.
  • Problem Solving: Proactively manage and resolve any issues related to product listings, pricing discrepancies, or supply chain inefficiencies that may impact account performance.
  • ERP & System Management: Utilize ERP systems (Netsuite or Acumatica) to monitor and maintain account health, ensuring seamless operational workflows between SW CORP --- SPA WORLD and partner systems.
  • Leadership Role: Step into a leadership role when needed, guiding the Key Accounts team in the absence of the Director, and fostering a collaborative environment that drives results.

Requirements:

  • Minimum of 3-4 years of experience managing key accounts, preferably in the home improvement or durable goods industry.
  • Strong knowledge of the eCommerce landscape and backend systems, with a proven ability to manage product listings, pricing strategies, and inventory feeds.
  • Experience with ERP systems such as Netsuite or Acumatica is a must, along with familiarity in navigating retailer vendor portals.
  • Demonstrated success in building and maintaining strong relationships with senior executives, buyers, and category managers within large retail accounts.
  • Exceptional written and verbal communication skills, with the ability to confidently present to and influence key stakeholders at all levels.
  • A proactive thinker who can anticipate client needs, market shifts, and competitive threats, and respond with actionable strategies.
  • A track record of meeting and exceeding sales targets, with a focus on driving both top-line revenue and bottom-line profitability.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

At SW CORP --- SPA WORLD, we value professional development and offer a dynamic and growing work environment where innovation and design are at the core of what we do. We are committed to creating a diverse and inclusive work environment where all employees are valued for their contributions. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We adhere to all federal, state, and local employment laws to ensure fair treatment in our hiring and employment practices.

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