Night Auditor/Overnight Front Desk Associate
1 day ago
We are seeking a highly motivated and detail-oriented Night Auditor/Overnight Front Desk Clerk to join our team at Hotel Resource. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Greet and register guests, assigning rooms and providing information about hotel amenities and services.
- Answer and respond to guest inquiries and resolve any issues in a professional and courteous manner.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Monitor room availability, block rooms, and make reservations as needed.
- Program wake-up calls, handle guest mail and messages, and maintain the lobby and front entrance areas.
- Open and close shifts, making cash drops as necessary, and ensure the hotel's Point of Sale (POS) system is balanced with the reservations system.
- Prepare and print folios for departing guests, create and transmit required reports, and compile daily sales figures.
- Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas, and report any deficiencies to management.
- 1-3 months of related experience in a hotel or hospitality setting.
- High school diploma or general education degree (GED), or equivalent combination of education and experience.
- Solid organizational, time-management, and prioritization skills.
- Exceptional customer service skills and ability to multi-task in a fast-paced environment.
- Basic computer and administrative skills, including proficiency in hotel management systems.
- Availability to work an overnight schedule, including weekends and holidays.
As a Night Auditor/Overnight Front Desk Clerk with Hotel Resource, you will be part of a dynamic team that values exceptional guest service and teamwork. We offer a competitive compensation package, including:
- Competitive hourly rate
- Comprehensive benefits package for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
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