Customer Engagement Specialist

2 weeks ago


West Palm Beach, Florida, United States Massage Envy Full time

Position Overview:

Embark on a Rewarding Career Journey

At Massage Envy, we are dedicated to fostering an environment where you can thrive while assisting clients in achieving their wellness goals. Our team is focused on providing exceptional service and expanding our community of members who prioritize their health and well-being.

Availability Requirements:
Weekend availability is essential.

Benefits & Compensation:

  • Incentives: Opportunities for bonuses related to enhancements, membership sales, and gift card sales.
  • Paid Time Off: Available for full-time employees.
  • Support Programs: Access to an Employee Assistance Program.
  • Flexible Scheduling: Designed to promote a healthy work/life balance.
  • Comprehensive Training: In-depth training on products and services.
  • Monthly Perks: Enjoy a complimentary massage, skincare, or stretch service each month.
  • Discounts: Receive 40% off all products and services.
  • Special Treat: A complimentary birthday massage or facial.

Ideal Candidates:

  • Possess a high school diploma (or equivalent) with prior experience in retail or sales preferred.
  • Exhibit strong analytical skills, proficiency in math and computer usage, and the ability to handle multiple tasks.
  • Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients.
  • Show an understanding of total body care and have a general knowledge of massage and skincare services.

Daily Responsibilities:

  • Deliver outstanding customer service, ensuring every client feels valued and appreciated.
  • Educate clients on the benefits of Total Body Care, promote new and expanded services, and encourage participation in the Massage Envy Wellness Program.
  • Facilitate clinic operations by welcoming clients, scheduling appointments, managing phone inquiries, and addressing client questions.
  • Assist in growing and retaining the client base through in-person interactions and outreach.

Workplace Culture:

  • Supportive leadership committed to your professional growth.
  • Recognition programs, including awards for top performers.
  • A nurturing community that values individuality and knowledge sharing.

If you are eager to join a dynamic team of professionals who share your commitment to wellness, we look forward to connecting with you.



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