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Social Media Engagement Specialist

2 months ago

West Palm Beach, Florida, United States My Bambu Full time
Job Overview

Salary: $48,000/year

About MyBambu:

MyBambu is an innovative fintech platform designed to provide an all-inclusive mobile financial solution for underserved communities, particularly within the Hispanic demographic. Our mission is to enhance financial inclusion by offering straightforward access to various services, such as checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Honored with the FIS Impact Award for our innovative approach in 2020, MyBambu is committed to dismantling barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM, with rotating weekends from 9 AM to 5 PM and 12 PM to 8 PM.

MyBambu participates in E-Verify and will provide necessary information to confirm work authorization.

Your Role:

At MyBambu, your contributions can make a significant impact. We seek an individual who is enthusiastic about playing a vital role in our success. We value a serious work ethic but also appreciate a sense of fun. This full-time position reports to the Social Media Customer Service Manager. The Social Media Specialist is an integral part of our in-house marketing team, responsible for building a social media presence and promoting our brand. This role involves engaging with our audience through posts, comments, and replies, developing a relatable company voice, and managing online feedback.

Key Responsibilities:

  • Respond to direct messages across various social media platforms.
  • Collaborate with different departments as necessary.
  • Follow up on cases created in Salesforce.
  • Engage in bilingual communication.
  • Social Media Management: Utilize social media to enhance brand visibility and maintain healthy communication with clients by addressing concerns and fostering trust.
  • Effective Communication: Exhibit excellent verbal and written communication skills in both Spanish and English to effectively reach our target demographic.
  • Technical Proficiency: A tech-savvy mindset is essential, with basic knowledge of Salesforce, Social Studio, Excel, and CRM tools.
  • Research Skills: Stay updated on social media trends, identify new tools, and engage in real-time online conversations, employing basic analytical skills.
  • Time Management: Organize tasks effectively to meet deadlines, as this role requires managing a 24-hour revolving door of social media interactions.
  • Creativity: Basic skills in WordPress and Photoshop are advantageous.

Skills & Qualifications:

  • Comfortable with ambiguity and capable of working independently.
  • Ability to communicate effectively with individuals and groups, both verbally and in writing.
  • Strong multitasking and prioritization skills.
  • Availability for weekends and evenings in exceptional circumstances.
  • Quick learner who is self-motivated and makes informed decisions.
  • Adaptable to changing demands to meet management and company needs.
  • Basic proficiency in Salesforce, Excel, Social Studio, and Microsoft Office Suite.

Job Requirements:

  • Bilingual in Spanish is required.
  • Minimum of a High School Diploma or equivalent.
  • At least one year of experience in customer service, preferably in social media engagement.
  • Experience managing multiple platforms such as Instagram, Facebook, Twitter, and YouTube.
  • Preferred one year of experience with Salesforce.
  • Knowledge of content management systems and email marketing best practices.
  • Ability to assist in various operations across departments as needed.
  • Basic understanding of Excel functions and formulas.
  • Maintain organized, accurate, and detail-oriented work.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds occasionally.

MyBambu Benefits:

  • Comprehensive medical coverage.
  • Fifteen days of Paid Time Off.
  • Seven Paid Holidays.
  • A supportive corporate culture.