Automotive Customer Care Specialist
2 weeks ago
The Ed Napleton Automotive Group is seeking a dedicated Automotive Customer Care Specialist. This role is essential in bridging the gap between our valued customers and skilled technicians by providing clear vehicle service recommendations. You will be instrumental in the Service Lane, delivering outstanding service and advice to ensure the optimal performance of customers' vehicles.
Join one of the nation's largest and most prosperous automotive dealership groups and take advantage of this unique opportunity.
The Ed Napleton Automotive Group represents over 25 vehicle brands and operates more than 50 dealerships across seven states. Our strength lies in our team of over 3,500 employees nationwide, making us the tenth largest automotive group in the country, offering remarkable growth potential.
What We Provide:
- Competitive compensation plans exceeding industry norms
- Family-owned and operated for over 90 years
- Comprehensive Medical, Dental, and Vision Insurance
- 401k plans and additional benefits
- Tuition-free degree opportunities through Strayer University
- Accrued vacation time
- Discounts on products, services, and vehicles
- Extensive and ongoing training with industry specialists
- Engage with customers to address all vehicle maintenance requirements
- Prepare repair orders with complete transparency regarding costs and timeframes
- Maintain exceptional and timely communication, keeping customers informed throughout the service process
- Collaborate frequently with Technicians and Parts departments to ensure prompt completion of services
- Demonstrate a positive attitude and strong work ethic with both customers and colleagues
- Utilize advanced Fixed Operations Technology
- Outstanding customer service abilities
- Technologically adept and able to learn new systems
- Prior experience as an Automotive Service Advisor is advantageous but not mandatory
- Must be 18 years of age or older to comply with company policies
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