Service Engagement Specialist

2 weeks ago


West Palm Beach, Florida, United States St. Lucie Battery & Tire Full time

Become a vital member of the team at St. Lucie Battery & Tire as a Customer Service Specialist. We are in search of a committed individual who is enthusiastic about helping customers and delivering outstanding service. In this role, you will be instrumental in engaging with clients, informing them about our offerings, arranging appointments, managing transactions, and more.

Key Responsibilities
  • Interact with customers to respond to inquiries and provide effective solutions
  • Inform clients about our products and current promotions
  • Schedule service appointments, track progress, calculate fees, and process payments
  • Manage customer accounts and communicate any updates internally
  • Address customer concerns and oversee returns
  • Keep accurate records of customer interactions
  • Serve as a bridge between customers and various departments
Qualifications
  • High school diploma or equivalent is required
  • A minimum of 2 years of experience in a customer service role
  • Proven skills in sales, customer relations, or related areas
  • Strong problem-solving skills and active listening capabilities
  • Ability to maintain composure and resolve conflicts effectively
  • Familiarity with computer applications and industry-specific software
  • Basic understanding of accounting principles and electronic payment systems
Perks
  • Comprehensive health, life, dental, and vision insurance plans
  • Generous paid vacation and personal time off
  • 401K matching and employee discounts available
  • Experience the advantages of working in a family-owned business


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