Help Desk Support Specialist

4 weeks ago


Madison, Wisconsin, United States GovCIO Full time
Job Title: Help Desk Support Coordinator

Overview

GovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and resolving computer hardware and software-related problems.

Key Responsibilities

  • Investigate and identify computer hardware and software-related problems
  • Effectively communicate step-by-step solutions to end-users
  • Communicate with software and hardware specialists for solutions
  • Record solutions into a database for other Help Desk professionals
  • Redirect issues to appropriate resources if necessary

Qualifications

  • Associate's degree with 2+ years of experience in the field (or commensurate experience)
  • Ability to maintain a public trust clearance

About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

Equal Opportunity Employer

GovCIO is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

Compensation

The posted pay range reflects the expected salary for this position at the commencement of employment. However, base pay offered may vary depending on individual factors, including market location, job-related knowledge, skills, education, experience, and internal equity.



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