IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Beacon Hill. As an IT Support Specialist, you will provide technical assistance and support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide level 2 desktop support through remote solutions
- Troubleshoot and repair Windows 10 & 11 OS, MacOS devices, and hardware
- Configure and troubleshoot A/V hardware and software
- Provide second-level support for issues not solvable by the Service Desk team
- Collaborate with the team to resolve complex technical issues
Requirements:
- Intermediate ability to provide level 2 desktop support
- Intermediate troubleshooting and repair skills for Windows and Mac devices
- Experience with A/V hardware and software setup and configuration
- Basic understanding of Active Directory and Azure concepts
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Beacon Hill is an Equal Opportunity Employer:
We value diversity and inclusion in the workplace and encourage individuals with disabilities and protected veterans to apply.
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