Workforce Productivity Specialist

1 day ago


Charlotte, North Carolina, United States Apex Systems Full time
Job Title: Workforce Management Analyst

Job Summary:

We are seeking a highly skilled Workforce Management Analyst to join our team at Apex Systems. As a key member of our contingent workforce productivity program, you will be responsible for analyzing large amounts of productivity data, designing and creating meaningful reporting, and identifying opportunities for improvement.

Responsibilities:

  • Collaborate with the team to create and attain contingent workforce program productivity roadmap/program goals.
  • Develop and manage weekly and monthly reporting, including designing and creating meaningful reporting out of new vendor data.
  • Manage the vendor relationship and hold them accountable to contract SLAs and defect management.
  • Provide customer service to internal teammates, serving as a subject matter expert and initial point of contact for questions and conflict resolution.
  • Develop and deliver training to teammates on the application and reporting.
  • Identify and escalate security or ethics concerns within the productivity data as appropriate.
  • Participate in and lead strategic contingent workforce initiatives to drive cost savings, efficiency, reporting/operations, risk/compliance, and spend management.

Requirements:

  • 5+ years of experience as a Senior Business Analyst with a focus in Workforce Productivity Management.
  • Experience with Sapience or other enterprise-level Workforce tracking tools.
  • Strong experience with data analytics, including analyzing data and creating and designing reporting.
  • Strong conceptual, analytical, and problem-solving skills.
  • Experience and exposure to handling large amounts of restricted and sensitive data.
  • Some project management experience preferred.

What We Offer:

At Apex Systems, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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