Contingent Workforce Productivity Program Lead

6 hours ago

Charlotte, North Carolina, United States Pyramid Consulting, Inc Full time
Job Title: Contingent Workforce Productivity Program Lead

We are seeking a highly skilled Contingent Workforce Productivity Program Lead to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid).

Job Summary:

The Contingent Workforce Productivity Program Lead will be responsible for leading the enterprise-wide Contingent Workforce Productivity program at our client, including business analysis, analytics, daily functional/administration management of the application tool (Sapience Vue), and vendor management.

Key Responsibilities:
  • Lead the creation and attainment of contingent workforce program productivity roadmap/program goals.
  • Collaborate and lead in the creation of analytics, training, and productivity drivers and actions.
  • Manage the vendor relationship and hold them accountable to contract SLAs and defect management.
  • Drive new features and efficiencies within the software product that are beneficial to our client.
  • Provide customer service to internal teammates, serving as a subject matter expert and initial point of contact for questions and conflict resolution.
  • Provide training to internal teammates on the application and reporting, creating and updating job aids and documentation as needed.
  • Identify and escalate security or ethics concerns within the productivity data as appropriate per client rules and guidelines.
  • Participate on and lead strategic contingent workforce initiatives for the client Contingent Workforce Productivity Program to drive cost savings, efficiency, reporting/operations, risk/compliance, and spend management.
  • Stay up to date with the contingent workforce industry, trends, and best practices using industry sources and other networks.
Requirements and Experience:
  • 5+ years of experience as a Senior Business Analyst growing from a Junior Business Analyst, with some experience leading or participating in small projects.
  • Strong experience with data analytics, being able to analyze data and create and design reporting that is meaningful and impactful to the strategic business program and organization.
  • Strong conceptual, analytical, and problem-solving skills.
  • Experience and exposure to handling large amounts of restricted and sensitive data across a mid to large-size organization.
  • Some project management experience preferred, with the ability to identify and manage program deliverables, risks, issues, and action items, and lead meetings while collaborating closely with others.
  • Ability to lead others, including managing the vendor relationship and holding others accountable.
  • Experience delivering high-end customer service to internal teammates and external supplier partners.
  • Excellent interpersonal, communication, conflict-resolution, and problem-solving skills.
  • Ability to work independently, becoming the subject matter expert on the program.
  • Solid experience collaborating and coordinating with multiple key stakeholders.
  • Ability to train others on the application and the interpretation of the application's data and reporting.
  • Demonstrated proficiency in Microsoft Office software products with emphasis in working independently to create documents, spreadsheets, and presentations.
  • Experience working with Sapience Analytics an enterprise business work activity analytics, insights, and productivity solution.
  • Experience with workforce productivity management programs and tools.
  • Experience leading small projects that include vendor IT software releases with user testing and change management.
  • Certified Contingent Workforce Professional (CCWP).
  • Experience with Vendor IT software releases, change management, and user testing.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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