Owner Services Coordinator

2 weeks ago


Vail, Colorado, United States The Sebastian Vail Full time
Job Overview

The Sebastian Vail is seeking a highly skilled Owner Services Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our owners and guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide personalized service to owners and guests, using their names and accommodating their requests.
  • Manage food and beverage orders, ensuring quality and maintaining cleanliness in the Owners Lounge.
  • Assist with setting up, serving, and cleaning for breakfast and Après Ski.
  • Maintain inventory of food, beverages, and lounge supplies, ensuring areas are stocked and organized.
  • Communicate upcoming events, dining recommendations, and activities to owners and guests.
  • Coordinate with housekeeping to ensure the Owners Lounge and surrounding areas are clean and tidy.
  • Identify and resolve any customer complaints or queries in a courteous and helpful manner.

Requirements:

  • High School diploma or GED required.
  • Minimum of two (2) years of customer service experience, preferably in hospitality.
  • Knowledge of hospitality operations, including food and beverage services.
  • Proficient in basic computer software (Word processing, spreadsheets, and hotel management systems).
  • Ability to communicate effectively, prioritize tasks, and maintain a clean, professional environment.
  • Strong interpersonal skills with the ability to interact with people from various backgrounds.

Benefits:

  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO for Full Time Year Round up to 4 weeks a year
  • Wellness Bonus if worked through full season until ski area closing
  • Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Merchant Ski Pass Program
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.


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