Owner Services Coordinator
2 weeks ago
The Sebastian Vail is seeking a highly skilled Owner Services Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our owners and guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide personalized service to owners and guests, using their names and accommodating their requests.
- Manage food and beverage orders, ensuring quality and maintaining cleanliness in the Owners Lounge.
- Assist with setting up, serving, and cleaning for breakfast and Après Ski.
- Maintain inventory of food, beverages, and lounge supplies, ensuring areas are stocked and organized.
- Communicate upcoming events, dining recommendations, and activities to owners and guests.
- Coordinate with housekeeping to ensure the Owners Lounge and surrounding areas are clean and tidy.
- Identify and resolve any customer complaints or queries in a courteous and helpful manner.
Requirements:
- High School diploma or GED required.
- Minimum of two (2) years of customer service experience, preferably in hospitality.
- Knowledge of hospitality operations, including food and beverage services.
- Proficient in basic computer software (Word processing, spreadsheets, and hotel management systems).
- Ability to communicate effectively, prioritize tasks, and maintain a clean, professional environment.
- Strong interpersonal skills with the ability to interact with people from various backgrounds.
Benefits:
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- 401K with Match
- PTO for Full Time Year Round up to 4 weeks a year
- Wellness Bonus if worked through full season until ski area closing
- Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
- Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.
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