Customer Service Associate

1 week ago


Grand Rapids, Michigan, United States You And Mrla Full time

Position: Cashier

Company: You And Mrla

Location: Grand Rapids, MI

Salary: Hourly

Overview: As a Cashier at You And Mrla, you will play a vital role in delivering outstanding service and hospitality to our guests. Your responsibilities will include managing phone inquiries, welcoming guests, processing orders, packaging takeout, and handling transactions efficiently.

Key Responsibilities:

  • Ensure the takeout area is opened and closed according to established procedures.
  • Execute daily preparation and portioning tasks accurately.
  • Utilize proper telephone etiquette to manage incoming calls.
  • Employ effective order-taking techniques to gather necessary guest information.
  • Process guest orders in a friendly and professional manner, whether in person or over the phone.
  • Maintain comprehensive knowledge of the menu and current takeout promotions.
  • Operate the point of sale system proficiently, from entering orders to processing payments.
  • Package and organize takeout orders in accordance with company standards.
  • Ensure food items are packaged correctly, maintaining temperature integrity and verifying order accuracy.
  • Address guest complaints by escalating issues to management when necessary.
  • Adhere to strict cash handling protocols and maintain accountability for daily transactions.
  • Uphold personal hygiene and sanitation standards consistently.
  • Present a clean and professional appearance, recognizing the importance of being in view of guests.
  • Comply with all company policies and relevant health and safety regulations.

Qualifications:

  • Basic computer skills are required.
  • Must possess a clean-cut appearance and be outgoing.
  • Ability to reach, bend, stoop, and lift up to 40 pounds regularly.
  • Capability to stand for extended periods.
  • Strong teamwork and guest service orientation.
  • Ability to receive feedback positively.
  • Effective verbal and written communication skills in English to interact with customers and staff.
  • Ability to thrive in a fast-paced and warm environment.
  • Availability to work flexible hours, including weekends and holidays.
  • Reliable transportation and consistent attendance are essential.


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