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Customer Experience Associate
2 months ago
Axios Professional Recruitment is seeking a highly motivated and experienced Customer Support Specialist to join our team. As a key member of our recruitment agency, you will be responsible for providing exceptional customer service to our clients and candidates.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a professional and timely manner.
- Order Processing: Coordinate with vendors to ensure timely delivery of orders and resolve any issues that may arise.
- Communication: Maintain effective communication with sales representatives, vendors, and internal teams to ensure seamless operations.
- Problem-Solving: Analyze and resolve complex customer issues in a fair and efficient manner.
- Team Collaboration: Work collaboratively with the recruitment team to achieve sales targets and provide exceptional customer service.
- Experience: 2+ years of customer service or call center experience.
- Skills: Proficient in Microsoft Suite, excellent verbal and written communication skills, ability to multi-task and prioritize tasks effectively.
- Education: Associate's degree focused in a related field.
- Personal Qualities: Positive attitude, punctuality, and a strong commitment to customer satisfaction.
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Match
- Flexible Spending Account
- Life Insurance
- Long and Short-term Disability
- Paid Vacation
- Paid Holidays
- Paid PTO
