Service Advisor

4 weeks ago


Chesapeake, Virginia, United States Cavalier Mazda Full time
Service Writer Job Description

Cavalier Mazda is seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities:

  • Manage repair workflows with team leaders to ensure deadlines are met.
  • Oversee service orders and the flow of the Drive Lane.
  • Take ownership of the customer's experience, ensuring they leave with a positive impression.
  • Provide concierge support for all owner inquiries.
  • Efficiently distribute work among technicians and ensure their time is consistently sold to service customers.
  • Maintain a strong Customer Success Index.
  • Assist in diagnosing vehicle problems and order parts as necessary.
  • Administer warranty claims and supervise service department staff.
  • Uphold company policies and encourage compliance with applicable laws and regulations.
  • Foster positive employee relations and maintain a good working relationship with the factory.

Qualifications:

  • A minimum of 3 years of experience as an automotive dealership Service Advisor, with domestic experience preferred.
  • Strong organizational skills and a friendly personality.
  • Proven ability to manage others and work with little supervision.
  • Excellent time management and communication skills.
  • A consistent record of service and sales success.
  • A team-oriented and self-motivated attitude.
  • A clean driving record and valid driver's license.
  • Professional, well-groomed personal appearance.

Cavalier Mazda offers a competitive compensation package, including medical, dental, and vision plans, 401(k) savings plan, comprehensive training programs, and opportunities for advancement. We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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