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Experienced Automotive Service Advisor

1 month ago

Chesapeake, Virginia, United States Cavalier Ford At Chesapeake Square Full time
Job Summary

We are seeking an experienced Service Advisor to join our team at Cavalier Ford At Chesapeake Square. As a Service Advisor, you will be responsible for providing excellent customer service, managing repair workflows, and ensuring that customers receive prompt and courteous service.

Key Responsibilities
  • Provide excellent customer service and ensure customer satisfaction
  • Manage repair workflows and ensure that customers receive prompt and courteous service
  • Oversee service orders and flow of Drive Lane
  • Take ownership of the customer's experience and provide concierge support
  • Assist in diagnosing vehicle problems and order parts and tools as necessary
  • Oversee administration of warranty claims and training and supervising of service department
  • Reinforce company policies and adhere to company standards
Requirements
  • 3+ years of experience as an automotive dealership service advisor - Domestic Experience Preferred
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
What We Offer
  • Competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • Training programs and development opportunities
  • Flexible schedules and work-life balance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.