Operations Training Specialist

7 days ago


Salt Lake, Utah, United States American Cruise Line Full time
About the Role

We are seeking a highly skilled and experienced Operations Training Specialist to join our team at American Cruise Lines. As a key member of our Training Department, you will be responsible for delivering training programs to our hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT, and at various locations around the country on board our fleet of ships.

Key Responsibilities
  • Conduct in-person training sessions for administration, middle management, and front-line employees, ensuring that they receive the highest level of training and support.
  • Analyze the effectiveness of training programs and workshops, identifying areas for improvement and developing strategies to enhance employee performance.
  • Collaborate with our management team to identify training needs and schedule training sessions that meet the needs of our employees.
  • Monitor systems to ensure that employees are performing their responsibilities according to the training they have received.
  • Ensure that our employees comply with company standards and procedures during training sessions.
  • Provide support and mentoring to new employees, evaluating their performance and identifying areas for improvement.
  • Cultivate a culture of continuous learning, inspiring employees to develop their skills and knowledge.
Requirements
  • Strong organizational and time-management skills, with the ability to prioritize tasks, delegate responsibilities, and set goals for productivity.
  • Creative problem-solving skills, with the ability to develop innovative solutions to meet the learning needs of contemporary learners.
  • Effective communication and interpersonal skills, with the ability to inspire and engage learners.
  • Good research skills, with the ability to perform advanced and analytical research to find reliable and relevant content for learners.
  • High empathy skills and understanding of effective teaching methodologies, with a willingness to stay up-to-date with new techniques in teaching.
  • A minimum of a bachelor's degree in education, business, finance, human resources, or a related field.
  • Working knowledge of computer applications, including Microsoft Office, Teams, and Zoom.
Work Environment
  • Ability to work in-person at our Training Center in Salt Lake City, UT.
  • Must be able to travel to our Training Center in Connecticut, or various locations around the country on board our fleet of ships, as needed to conduct training sessions.
  • Required travel typically 5-10% of the time, although additional travel may be required based on company needs and time of year.
  • Must be able to work in a fast-paced environment with a demanding schedule.
Work Schedule
  • Typical schedule during peak training season: 4-day, 10-hour per week (40 hours per week), with one required weekend per month.
  • Working schedule can fluctuate based on company or fleet needs, requiring flexibility and adaptability.


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