HVAC Sales Representative

4 days ago

Austin, Texas, United States Daikin Full time
About the Role

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled and professional individual to join our team as an HVAC Sales Representative. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and provide solutions that meet their requirements.
  • Collaborate with Regional Managers and Branch Managers to drive territory coverage and maintain positive dealer relationships.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Coordinate problem resolution with appropriate departments.
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and keep current with the latest trends within the industry.
Requirements
  • 1-3 years of progressive sales experience.
  • High School diploma or GED equivalent, some college preferred.
  • Knowledge of HVAC equipment/products is preferred.
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
  • Effective and high-quality Customer Service/Relationship management skills.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Good phone etiquette and e-mail etiquette.
  • Ability to deal with high-volume customer traffic.
  • Effective verbal skills - must be able to explain technical parts of information clearly.
  • Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders.
  • Effective organizational skills and time management skills including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to use good judgment and strong work ethics and integrity on the job.
  • Ability to understand and follow procedures, work instructions, and company policies.

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