HVAC Sales Associate
2 days ago
**Job Summary**
We are seeking a dedicated and skilled HVAC Counter Sales Associate to join our team at Robert Madden Industries, a leading heating and air conditioning wholesale distributor. As a key member of our sales team, you will play a pivotal role in delivering exceptional customer service and technical expertise within our bustling HVAC supply environment.
**Key Responsibilities:**
- Welcome customers warmly and establish a positive rapport, creating a customer-centric atmosphere.
- Listen attentively to customer inquiries, understand their HVAC-related needs, and provide accurate and relevant information.
- Utilize your comprehensive understanding of HVAC products, including technical specifications and applications, to offer expert advice and recommendations.
- Efficiently process customer orders using the point-of-sale (POS) system, confirming product availability and estimated delivery or pickup times.
- Address basic technical queries and troubleshoot common HVAC challenges, ensuring customer inquiries are resolved promptly and effectively.
- Identify opportunities to upsell complementary HVAC products, accessories, or premium alternatives to enhance customer satisfaction.
- Foster strong customer relationships by consistently delivering high-quality service, handling concerns, inquiries, and returns professionally and promptly.
- Collaborate with colleagues to ensure inventory levels are well-maintained, including receiving and inspecting shipments and updating inventory records.
- Contribute to maintaining an organized store environment by arranging displays and optimizing product accessibility.
- Maintain accurate records of customer interactions, sales transactions, and inventory updates to support administrative tasks.
- Uphold safety protocols and guidelines when handling and storing HVAC products to ensure compliance with industry regulations and standards.
**Requirements:**
- High school diploma or equivalent.
- Strong knowledge of HVAC products, equipment, and components.
- Excellent interpersonal and communication skills.
- Customer-centric attitude with a commitment to delivering exceptional service.
- Proficiency in using POS systems and basic computer software.
- Physical ability to lift and move moderately heavy items.
- Detail-oriented and accurate in order processing and inventory management.
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