Senior Desktop Support Specialist

4 days ago


Dallas, Texas, United States Eleven Recruiting Full time

Job Title: Senior Desktop Support Technician

Job Summary: We are seeking a highly skilled Senior Desktop Support Technician to join our team at Eleven Recruiting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide expert-level technical support for desktop systems, including troubleshooting, analysis, and resolution of complex technical issues.
  • Develop and maintain a deep understanding of our clients' technology infrastructure and provide proactive support to prevent technical issues.
  • Collaborate with our team to identify and implement process improvements and best practices in technical support.
  • Provide exceptional customer service and communication to our clients, ensuring their technical needs are met and exceeded.

Requirements:

  • Proven experience as a Senior Desktop Engineer with a strong background in troubleshooting complex technical problems.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Experience with Windows 10, Active Directory, DNS, DHCP, and other relevant technologies.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.


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