Senior Desktop Support Specialist
4 days ago
Job Title: Senior Desktop Support Technician
Job Summary: We are seeking a highly skilled Senior Desktop Support Technician to join our team at Eleven Recruiting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide expert-level technical support for desktop systems, including troubleshooting, analysis, and resolution of complex technical issues.
- Develop and maintain a deep understanding of our clients' technology infrastructure and provide proactive support to prevent technical issues.
- Collaborate with our team to identify and implement process improvements and best practices in technical support.
- Provide exceptional customer service and communication to our clients, ensuring their technical needs are met and exceeded.
Requirements:
- Proven experience as a Senior Desktop Engineer with a strong background in troubleshooting complex technical problems.
- Excellent customer service, interpersonal, and communication skills.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Experience with Windows 10, Active Directory, DNS, DHCP, and other relevant technologies.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
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