Member Service Representative
5 days ago
Sunmark Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our credit union services.
Key Responsibilities- Provide legendary service to members by welcoming them to the financial center and providing information regarding our credit union services.
- Act as a member liaison, supporting member convenience with all credit union technology available.
- Support member transactions through the use of Interactive Teller Machines.
- Accurately process transactions as required, including receiving loan payments, processing cash advances and transfers, redeeming bonds, and processing insurance payments.
- Process transfers and credit card payments.
- Perform vault management, including verifying cash shipment under dual control, balancing, settlement, and cash management of the financial center.
- Serve members by providing product and advisory information, researching and solving member questions, problems, and complaints.
- Assist management in maintaining our culture while achieving department sales goals, including onboarding initiatives, outbound calls, attendance at community events, and site visits to Community Business Partners.
- Conduct consumer account openings, secure required identification, explain all legal documents, and review documentation for accuracy.
- High school graduate or equivalent.
- Prior cash handling and customer service experience.
- Ability to meet sales goals, strong attention to detail, and effective communication skills.
- Computer proficiency within Microsoft Word, Excel, and Outlook.
Sunmark Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, or any other characteristics protected under applicable law.
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