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Member Service Representative

2 months ago

Amsterdam, New York, United States Broadview FCU Full time

About the Role

We are seeking a highly motivated and customer-focused Member Service Associate to join our team at Broadview FCU. As a key member of our branch team, you will be responsible for delivering exceptional member service, ensuring a positive member experience, and contributing to the overall success of our organization.

Key Responsibilities

  • Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
  • Accurately process financial service transactions while maintaining a cash drawer.
  • Act as a first line of defense in detecting and reporting fraud or irregular activities.
  • Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
  • Respond to general member inquiries related to general information, products/services, lending, etc.
  • Problem-solve and resolve member issues in a timely manner.
  • Promote awareness and education of self-service resources, including all digital channel offerings.
  • Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
  • Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
  • Achievement of goals and objectives provided by management.
  • Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Requirements

  • High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
  • Excellent interpersonal skills.
  • Flexibility to work out of any location at any time, as business needs dictate.
  • Ability to lift at least 10 pounds and stand for long periods of time.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
  • Ability to operate in a rapidly changing dynamic environment.
  • Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

What We Offer

  • Starting Compensation: $ /hr., plus a competitive benefits package.
  • Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
  • We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
  • Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.