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Front Desk Representative

2 months ago

Nashville, Tennessee, United States Opus Communities LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Opus Communities LLC. As a Front Desk Agent, you will be the first point of contact for our hotel guests, providing exceptional service and ensuring their satisfaction and comfort during their stay.

Key Responsibilities
  • Guest Service: Greet guests with a friendly and welcoming demeanor, providing them with all necessary information regarding the hotel and surrounding area.
  • Check-In/Check-Out: Verify guest personal and payment information, assign rooms, and issue keys.
  • Reservation Management: Handle reservations made over the phone, online, or in-person, ensuring accurate and up-to-date guest information.
  • Communication: Respond to guest inquiries and resolve any issues that may arise in a professional and timely manner.
  • Record Keeping: Maintain accurate records of all guest interactions and transactions, including payments, room charges, and room availability.
Additional Responsibilities
  • Guest Needs: Respond to guest needs, special requests, and complaints as needed.
  • Team Collaboration: Coordinate with other hotel staff, such as housekeeping and maintenance, to ensure guest rooms are ready for occupancy and any issues are resolved quickly.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, ensuring all supplies and materials are well-stocked and easily accessible.
  • Breakfast and Convenience Store Management: Manage guest breakfast and lobby convenience store operations.
  • Shift Reports: Complete shift reports and maintain accurate records.
  • Availability: Be available to work a flexible schedule and comply with attendance rules.
  • Lost and Found: Report and save lost and found items in accordance with hotel procedures.
Performance Metrics
  • Economic Occupancy at Property at or above budget.
  • Guest experience positive measured by Google reviews at or above 4.5.
  • Hit Budgets of Property.