Client Success Manager

4 weeks ago


Pittsburgh, Pennsylvania, United States Direct Online Marketing Full time
Job Description

We're seeking a highly skilled Client Success Manager to join our team at Direct Online Marketing. As a key member of our Client Success team, you'll be responsible for developing and nurturing client-agency relationships through professional communication, project management, and team coordination.

Key Responsibilities:

  • Client Relationship: Full ownership of the client-agency relationship, ensuring timely communication and project delivery.
  • Project Management: Develop detailed project tasks to guide clients, team members, and project teams to meet defined objectives.
  • Team Coordination: Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation, and facilitate inspiration.
  • Meeting Coordination: Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items.

Requirements:

  • Minimum 2 years of experience in a client-facing role and project management.
  • Experience managing multiple clients and long-term projects involving multiple people and tasks with varying deadlines.
  • Strong organizational skills, ability to multitask, detail-oriented, and work independently.
  • Excellent written and verbal communication skills.
  • Comfortable with ambiguity, flexible, and adaptable with a willingness to learn and 'roll up your sleeves' wherever needed.

Why Work at Direct Online Marketing?

We're a mid-sized agency where you can move the needle more than at a larger agency. We take our 'No Jerks' policy seriously and value a culture that comes from in-person collaboration. We offer a competitive benefits package, including health, dental, vision, and short-term disability insurance, 401(k) with company match, and annual profit sharing.

We appreciate the benefits of working remotely and offer a telecommuter-friendly hybrid schedule that allows you to work from home four days per week. We're certified by Microsoft and Semrush and have dozens of 5-star reviews on Clutch, G2, and Google.



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