Customer Support Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Manager of Customer Support to join our team at ZOLL Medical. As a key member of our organization, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Lead and manage a team of customer support representatives to ensure that customer inquiries are resolved in a timely and professional manner.
- Develop and implement customer support processes and procedures to improve customer satisfaction and reduce support requests.
- Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience.
- Provide coaching and training to customer support representatives to ensure they have the necessary skills and knowledge to provide excellent customer service.
- Monitor and analyze customer support metrics to identify trends and areas for improvement.
Requirements:
- 5+ years of experience in customer support or a related field.
- Proven track record of leading high-performing teams and improving customer satisfaction.
- Excellent communication and interpersonal skills.
- Ability to analyze complex customer issues and develop effective solutions.
- Strong problem-solving and analytical skills.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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