Reservations Agent
3 weeks ago
Job Title: Reservations Agent
Location: Amrit Ocean Resort & Residences
Job Type: Full-time
About Us: Amrit Ocean Resort & Residences is a premier luxury wellness community that offers a unique and personalized experience for its guests. We are seeking a highly skilled and experienced Reservations Agent to join our team.
Job Summary: The Reservations Agent will be responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer all incoming calls and respond to guest inquiries in a courteous and efficient manner.
- Book room reservations while focusing on maximizing room revenue and average rate.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
- Attend and give input on trends and opportunities to maximize revenue.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status, and possible problem situations.
- Post no-show revenue daily, if required at property.
- Process travel agent checks, if required at property.
- Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
- Communicate availability to wholesalers.
- Call for occupancy at area hotels.
- File reservations and group contracts.
- Review Reservations logbook and Guest Request log on a daily basis.
- Send confirmations.
- Process advance deposit/balance sheet.
- Process brochure requests.
- Forecast packages according to hotel standards.
- Research travel agent commissions.
Requirements:
- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- College course work in a related field helpful.
What We Offer: Amrit Ocean Resort & Residences offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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