Call Center Reservation Agent

4 weeks ago


Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time
Job Summary

Opal Collection & Affiliates Call Center and Revenue Office is seeking a skilled Call Center Reservation Agent to join our team. As a key member of our call center, you will be responsible for answering all telephone inquiries related to room reservations and hotel information.

We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Our call center is open 7 days a week, and we are looking for individuals who are available to work a minimum of one shift each weekend.

As a Call Center Reservation Agent, you will be responsible for:

  • Answering phone calls and assisting guests with making, altering, or canceling reservations
  • Providing excellent customer service and ensuring that all guest interactions are professional and courteous
  • Being knowledgeable about our hotels and resorts, including room types, resort operations, outlets, policies, and amenities
  • Accurately recording and securing all required information from guests when making a reservation
  • Understanding and following reservation policies related to guarantees, cancellations, and no-shows

We offer a competitive compensation package, including health insurance, dental insurance, vision insurance, life insurance, short-term disability, paid time off, and 401(k) matching. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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