Client Relations Coordinator
2 weeks ago
Are you ready to become an integral part of a supportive and dedicated team of legal experts? Roman Austin is seeking a Client Relations Coordinator to enhance our client engagement and manage our increasing workload.
Our perfect candidate possesses exceptional phone skills, is a naturally empathetic communicator, and is committed to delivering outstanding customer service while assisting those in need.
This role offers you the chance to contribute to a flourishing law firm and make a meaningful impact in the lives of our clients every day.
Compensation:
$50,000 plus bonuses and benefits
Key Responsibilities:
• Organize documentation and conduct data entry in our case management system to facilitate new client onboarding and maintain current client files.
• Perform various administrative tasks as required, including transcription, research, spreadsheet management, and email correspondence to ensure operational effectiveness.
• Assist in generating prospective client leads by collaborating with the marketing team on awareness and partnership initiatives.
• Schedule appointments for potential clients that align with our criteria to keep our attorneys' calendars organized and expand our caseload.
• Assess inquiries and phone calls from prospective clients, ensuring they feel acknowledged and understood while evaluating their case suitability.
• Accurately and promptly enter all new client information into our CRM - legal intake software, including marketing and contact sources.
• Input data into the Google Ad Campaign Dashboard to ensure accurate marketing source attribution and manage all new clients through the process.
Qualifications:
• Exceptional verbal and written communication skills with a focus on empathy.
• Strong data entry, spreadsheet management, and computer proficiency.
• Experience in the legal field is preferred.
• Familiarity with CRM and case management software is advantageous.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with CRM Lead Docket and Filevine is a plus but not mandatory.
• Bilingual in Spanish is a plus and will be compensated accordingly, though not required.
Compensation:
$50,000 plus bonuses
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